Senior Field Service Engineer
$140,000 - $160,000 per year
Apply now (opens in a new tab)Senior Field Service Engineer
L5
$140,000 - $160,000 per year
Occupations
Installation, Maintenance, and Repair Workers, All OtherPrecision Instrument and Equipment Repairers, All OtherSales EngineersIndustries
Testing Laboratories and ServicesOther Scientific and Technical Consulting ServicesAnalytical Laboratory Instrument Manufacturing- Instrument installation, planned maintenance, corrective maintenance, and upgrades for Alamar's ground breaking ARGO platform in customer facilities
- Provide exceptional levels of remote and on-site customer support primarily in western US.Initiate and cultivate positive relationships with customers and colleagues
- Address customer requests rapidly including documenting in CRM system
- Proactively collaborate with colleagues to provide comprehensive solutions to customer facing issues
- Provide valuable Voice of Customer insights to inform product improvements
- Create and refine scalable customer support processes which allow for future growth
- Positive "can do" attitude a must
- Adaptable self-motivated person with an attention to detail
- Bachelor's degree or equivalent in related field + 6 years of field based experience
- Exceptional ability to communicate across all organizational levels
- Pragmatic thinker with a clear and effective approach to problem-solving
- Outstanding written, verbal, and presentation skills, capable of conveying complex information with clarity
- Strong orientation towards process improvement, adept problem-solving skills, and unwavering commitment to quality
- Desire, ability, and willingness to travel from your home location to customer sites throughout Western US and beyond when needed, with possibility of some global travel
Level
SeniorL5
Salary
$140,000 - $160,000 per year
Location
Fremont, CA
Occupation
Installation, Maintenance, and Repair Workers, All Other
Industry
Testing Laboratories and Services
Posted
today
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