Collections Specialist

Key Responsibilities: Manage collection efforts for outstanding accounts through phone, email, and written correspondence. Review aging reports and prioritize collection activities based on established timelines. Process and track payments received for delinquent accounts and audit findings. Coordinate audit-related activities, including gathering documentation, monitoring audit status, and processing completed audits. Investigate discrepancies and work with employers, clients, and internal teams to resolve outstanding issues. Prepare and distribute delinquency notices and collection correspondence. Negotiate repayment arrangements and document agreements. Maintain accurate records within internal databases and reporting systems. Collaborate with legal counsel and external partners regarding escalated collection matters. Assist with audit compliance efforts by organizing and reviewing supporting documentation. Respond to customer inquiries, process payments, and provide exceptional customer service. Generate reports and provide updates regarding collection activity and account status.

Qualifications: 3+ years of experience in collections, accounts receivable, audit support, payroll auditing, or a related field. Strong collections experience required; audit experience is highly preferred. Experience reviewing and analyzing aging reports. Ability to manage high-volume outreach through phone and email communication. Strong analytical, organizational, and problem-solving skills. Excellent written and verbal communication abilities. Bachelor's degree preferred; equivalent experience considered. Experience with payroll auditing, compliance reviews, benefits administration, trust fund administration, or similar environments is a plus. Proficiency with Microsoft Office and database systems. Position Details Temp-to-hire opportunity Monday–Friday schedule Fully onsite This opportunity is ideal for a detail-oriented professional who enjoys combining collections, analysis, customer interaction, and audit support in a collaborative environment.