Detection & Investigation Analyst Lead: Outbound Zelle Fraud

Detection & Investigation Analyst LeadAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. As a Detection & Investigation Analyst Lead within PNC's FDO Zelle Fraud organization, you will be based in Pittsburgh, PA, Birmingham, AL or Denver, CO. Monday - Friday: 8:30 -5:00 pm ET *In Office*Are you curious? If you are given enough data, are you able to extrapolate what future data would likely indicate? Are you comfortable with new technology, and willing to continually learn? If you are watching a mystery movie, are you bothered when the criminals get away with their crime? If so, this may be the position for you! Systems Used & Experience Preferred: Actimize Service Browser BlueZone (Mainframe/COR)EDGEExcelGoogleZAPGenesysInnovisWeb Browsers WebViewVerintAttributes: Curious AnalyzeDetect Patterns Foresight - given enough data, are able to anticipate what future data would likely indicate. Adaptable to change, new technology, and willing to continually learn Have a passion for stopping the criminals. Responsibilities of this position includes: Outbound Zelle fraud supportAnalyzing cases generated from the enterprise fraud detection systems Talking with customers whose transactions are suspicious of potential fraud. Card Free ATM fraud supportAnalyzing cases generated from the enterprise fraud detection systems Reporting of suspected fraud As requested, tasks to help sustain and improve department processes and procedures. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.