Software Deployment Analyst

Role Overview: Dispatch Energy is seeking a Software Deployment Analyst to own and support the implementation, configuration, integration, and adoption of internal business applications. The analyst will work across Capital Markets, M&A, Origination, and other functions to translate operational needs into reliable systems and automated workflows. This role also provides hands-on technology support to employees in the New York City office, partnering with internal IT and vendors to resolve issues and maintain a dependable workplace technology environment.

Key Responsibilities: Software Deployment & Implementation

• Coordinate software implementations and enhancements from requirements gathering through configuration, data migration, testing, rollout, and post-launch support.
• Track deployment plans, dependencies, open issues, and delivery milestones with business stakeholders. Business Process & Workflow Solutions
• Partner with Capital Markets, M&A, Origination, and other teams to map processes, define requirements, and configure forms, databases, approvals, reporting, and automations.
• Identify opportunities to standardize workflows and eliminate repetitive manual work. Systems Integration & Automation
• Build and maintain integrations using APIs, scripts, and low-code tools; validate data transfers and troubleshoot exceptions.
• Develop practical automations with appropriate documentation, controls, and ongoing support. Testing, Documentation & User Adoption
• Execute testing, validate configurations and migrated data, track defects, and coordinate resolution before rollout.
• Create user documentation, deliver training, and gather feedback to improve adoption and system performance. Office IT Support
• Provide responsive hands-on support for laptops, business applications, printers, monitors, docking stations, and related office equipment.
• Coordinate device setup, application installation, connectivity troubleshooting, and escalations with IT support partners. Systems Reliability & Coordination
• Maintain accurate system documentation, deployment checklists, configuration records, and support procedures.
• Coordinate with internal IT, security teams, and software vendors to resolve escalated issues and maintain operational reliability.

Qualifications: Required

• Bachelor’s degree in Information Systems, Information Technology, Computer Science, Engineering, or a related field, or equivalent professional experience.
• Approximately 1–3 years of experience in software implementation, business systems analysis, IT operations, or a related role; relevant hands-on experience will be considered.
• Working knowledge of Windows, Microsoft 365, and common office hardware, with proven troubleshooting ability.
• Familiarity with scripting or programming (such as Python, PowerShell, or JavaScript), spreadsheets, and structured data.
• Ability to gather business requirements, translate workflows into system configurations, test changes, and document solutions.
• Strong interpersonal communication and a service-oriented approach to supporting nontechnical colleagues.
• Strong ownership, organization, attention to detail, and ability to manage multiple competing priorities.
• Experience working collaboratively with business stakeholders and external technology vendors. Preferred
• Experience delivering application rollouts, configuring business platforms, or providing enterprise desktop support.
• Familiarity with Quickbase, HubSpot, Smartsheet, SharePoint, Power Automate, or similar business platforms.
• Exposure to APIs, SQL, data imports, or workflow automation.
• Experience with device management tools such as Microsoft Intune.
• Interest in applying AI tools to practical business workflows.
• Interest in energy infrastructure, distributed generation, or project finance.