Remote Reservations Customer Service Agent - Travel & Hospitality

Production Pay: $11.00 per hour / $5.50 per 30-minute interval

Certification Pay: $7.00 per hour Agents work as independent contractors and select available servicing intervals based on program availability and servicing requirements.

What You’ll Do: Creating, confirming, and managing reservations Lodging and accommodation questions Dining-related requests Ticket and package questions Air and travel-related reservation support Availability and pricing inquiries Promotions and package information Dietary and special requests VIP arrangements Resolving guest concerns professionally Providing detailed information so customers can make informed travel decisions Servicing Availability Servicing intervals are available: 365 days per year 7:00 AM–11:00 PM ET The most availability is typically on: Saturday, Sunday, and Monday Agents must be able to service: 5 hours / 10 intervals on Saturdays and/or Sundays, or a combination of both During the Certification SOW, agents must service at least 10 hours / 20 intervals per week, including the required weekend intervals. Certification Schedule Certification Dates: September 28, 2026–October 29, 2026 Monday–Friday 9:00 AM–1:00 PM ET There is no class on October 12, 2026. First-day attendance is mandatory, and consistent participation throughout certification is strongly encouraged.

Certification Requirements: Maintaining a 90% cumulative average on required knowledge checks and assessments Achieving at least 90% on required certification calls Completing all required coursework Participating in assigned role-play activities Completing the required Security Awareness course and achieving at least 85% Meeting required servicing and performance expectations A webcam is required during certification activities.

Equipment Requirements: Windows 11 computer with all updates completed Operating system set to English Hardwired USB VOIP headset Wireless headsets are not permitted Smartphone or tablet capable of running a security-token application Webcam for certification Equipment capable of successfully completing required PC scans Performance Expectations Commitment Adherence: 90% or higher Guest Satisfaction: 88% or higher in production Average Handle Time: 570 seconds or less in production Quality Assurance: 90% or higher Strong accuracy, professionalism, and customer-service standards Screening & Enrollment Requirements Background check Photo ID verification Additional eligibility restrictions apply based on prior program history, current enrollments, servicing performance, and certain conflicting travel-industry relationships.

Ideal Candidate: Enjoy travel, hospitality, or reservation-based customer service Communicate warmly and professionally Have strong attention to detail Can remain patient during complicated customer situations Are comfortable navigating multiple systems Can follow detailed procedures and workflows Have a dependable home workspace Can consistently meet scheduled servicing commitments Are comfortable being on camera during certification activities Living for Tomorrow — Remote Opportunities. Real Support. A Path Forward.