Information Technology Support Technician

What you'll be doing: Deskside and end-user support across PCs, laptops, printers, iDevices, Windows 11, M365, Teams video conferencing, and telephony Supporting R&D and laboratory users, including workstations attached to lab instruments and lab-connected computing Break/fix and IMAC services for a site population of 250+ users Managing assets, incidents, requests, and changes in Service Now Last-mile support for site network equipment, cabling, server rooms, and laboratory and manufacturing IT infrastructure Executing local infrastructure projects, lifecycle management, and equipment procurement, with accurate SOPs and documentation What we're looking for 5+ years supporting end-user technologies and infrastructure in a 250+ user environment Experience supporting R&D or laboratory users and lab-attached computing. This does not have to be pharma. University science buildings, hospital and clinical labs, contract research and testing labs, or industrial QC labs all count Bachelor's in IT, Computer Networking, Computer Engineering, or equivalent certifications and practical experience Hands-on with end-user devices, basic networking and wireless, video conferencing, digital security, asset and lifecycle management, and Service Now or a comparable ITSM tool What gives you an edgeITIL framework and IT service management experience Prior work alongside Operational Technology teams in manufacturing Familiarity with regulated (GMP) manufacturing and laboratory systems