Telecom Automation Operations Manager

Key Responsibilities: Lead and develop a team of AI Support Administrators, providing guidance and performance management Own the end-to-end support model for all Telecom Automation Operations, including incident response and escalation management Drive business optimization efforts by identifying opportunities to improve platform performance and enhance ROI

Required Qualifications: 5+ years of experience in technology operations or IT service management, with at least 2 years in a people management role Demonstrated experience supporting AI/ML platforms or enterprise SaaS platforms in a Telecom environment Strong understanding of ITSM frameworks (e.g., ITIL) and incident/change management processes Experience defining and managing SLAs, operational KPIs, and service performance reporting Bachelor's degree in Information Technology, Computer Science, Telecommunications, Business, or a related field (or equivalent experience)