Director of Clinical Services (NP or PA)

SUMMARY: PartneredWell works with businesses, school systems, and municipalities to make healthcare more accessible to their employees through services such as priority access to care and onsite medication dispensing. As Director of Clinical Services, you’ll work with teams to ensure they consistently deliver the services each employer has selected for its employees. Reporting to the Chief Medical Officer, you’ll work with the PartneredWell Employer Solutions team, operations leaders, and frontline clinicians to prepare centers for new client launches and monitor how programs are working. When visit data or frontline feedback points to a problem, you’ll work directly with providers and center teams to understand what’s getting in the way, agree on a fix, and follow up to see if it worked.

KEY RESPONSIBILITIES: The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all-inclusive. Other duties may be assigned.

• Lead the clinical side of new employer program launches. Work with PartneredWell and center operations to prepare teams, train providers and support staff, and verify that centers are meeting client commitments, priority access standards, and reporting requirements.
• Serve as the primary point of contact for clinicians with questions about program workflows, protocols, and medication dispensing. Coach providers and bring recurring issues and frontline feedback to clinical and operational leadership.
• Use chart audits and center and client scorecards to track visit times, protocol adherence, medication utilization, visit volume, patient satisfaction, and chronic condition management. Work with the Chief Medical Officer and operations leaders to address gaps through coaching, training, and follow-up.
• Oversee the onsite medication dispensing program, including formulary and stocking standards, vendor performance, and rollout to new centers. Support provider adoption when clinically appropriate and partner with Finance to track and communicate pharmacy savings to clients.
• Develop and update clinical workflows, protocols, standing orders, and training materials for urgent care, primary care, chronic condition management, occupational health, lab, and X-ray services.
• Support patient safety and incident reviews, help centers meet regulatory, scope-of-practice, and medication-handling requirements, and escalate concerns promptly.

SALARY RANGE: The salary range for this position is $130,000–$155,000 annually, depending on relevant experience, qualifications, internal pay equity, and other factors.

HYBRID WORK REQUIREMENTS: Hybrid/Remote position with up to 25% travel to health centers across the Urgent Team network. Travel varies based on program needs and may include trips of up to one week at a time to support new employer program launches. ABOUT PartneredWell: PartneredWell® delivers employer-sponsored healthcare through dedicated onsite health centers and a Shared Network of more than 80 health centers across the Southeast, with Care Guides who support members at every step of their healthcare journey. Its comprehensive services include acute and primary care, chronic condition management, occupational health, pharmacy, laboratory and X-ray services, with care available seven days a week. PartneredWell is headquartered in Nashville, Tennessee. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.