Client Support Representative (Tu - Sa, 10:30a-7pm) Eurofins Reservoirs Built Environment Testing, A

eurofinsArvada, CO

$20.00 - $22.00 per hour

Client Support Representative (Tu - Sa, 10:30a-7pm) Eurofins Reservoirs Built Environment Testing, A

eurofinsArvada, CO9 days ago

$20.00 - $22.00 per hour

Occupations

Environmental Science and Protection Technicians, Including Health Environmental Engineering Technologists and Technicians Customer Service Representatives

Industries

Testing Laboratories and Services Environmental Consulting Services Engineering Services

Client Support Representative Eurofins Built Environment Testing is seeking a Assistant Client Relations Executive Customer Representative to join our team! The Assistant Client Relations Executive Customer Representative is expected to oversee all samples that come into the laboratory and is responsible for facilitating day-to-day communication between our clients and our laboratory. Responsibilities include following sample receiving procedures, interactions with clients via phone, email, and in-person, and other administrative duties. Personnel must be outgoing and friendly as well as capable of multitasking in a fast-paced environment.

Essential Duties and Responsibilities:

Manage inbound and outbound client communications via phone and/or email in a timely, solutions-oriented manner.
Sign in, verify, and organize samples against Chain of Custody documentation to ensure accuracy and proper sample tracking.
Assist walk-in clients with sample submission, provide information on services and project preparation.
Update client and project data records in the Tracker LIMS system.
Collaborate with laboratory/operations personnel to resolve client inquiries.
Process credit card transactions using Stripe.
Provide clients with supplies.
Stocking front office supplies and snacks for clients and staff
Ability to assist with administrative and laboratory tasks as necessary

Minimum Basic Qualifications:

High School Diploma
Customer Service 2+ years preferred
Authorization to work in the United States indefinitely without restriction or sponsorship

Professional working proficiency in English is a requirement, including the ability to read, write and speak in English.

Basic Skills and Abilities: Excellent written and verbal communication skills Active listening Client-focus Computer literate (Office suite, Adobe PDF, CRM) Prioritization and on-time execution of tasks Process improvement Problem-solving and solution orientation Demonstrated ability to sell solutions as a result of active listening Strong interpersonal skills (people, social, emotional intelligence) Proactivity Team player who can self-motivate Performs well under pressure; thrives in fast-pace environment Growth mindset The compensation range for this position is $20.00 - $22.00 per hour depending on level of experience. Position is full-time and candidates must be able to work Tuesday - Saturday, 10:30am - 7:00pm with possible overtime and weekends as needed. Eurofins Environment Testing (USA) provides a compensation range for informational purposes, the actual base compensation may vary based upon, but not limited to, relevant experience and skill set, base compensation of internal peers, business sector, and geographic location. We support your development! Do you feel you don't match 100% of the requirements? Don't hesitate to apply anyway! Eurofins companies are committed to supporting your career development. We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique. Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to our initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!

Apply now

Level

JuniorL3

Salary

$20.00 - $22.00 per hour

Location

Arvada, CO

Occupation

Environmental Science and Protection Technicians, Including Health

Industry

Testing Laboratories and Services

Posted

9 days ago

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