Senior Escalations Manager - Cybersecurity Support

Ping Identity seeks an experienced Escalations Manager to join our Global Support Organization. This role ensures customer satisfaction by managing and resolving complex escalations, acting as the bridge between customers, internal teams, and executive management, and driving continuous improvement. The position requires 5+ years in enterprise technical support with at least 2 years managing escalations, and involves on-call duties and coordinating across Product, Engineering, Support, and