Patient Care Coordinator

Job Summary: The Patient Care Coordinator is responsible for managing a high-volume caseload, staffing caregiver shifts, handling urgent call-outs, and ensuring client satisfaction and retention. This position requires strong decision-making skills, operational control, and confidence under pressure.

Key Responsibilities: Manage and coordinate services for a caseload of home care patients while maintaining scheduling accuracy and service continuity. Staff caregiver shifts and maintains full coverage for all authorized client services. Respond to caregiver call-outs and schedule replacements while ensuring compliance with authorization hours. Work daily inside HHAeXchange or another EVV system to monitor visits, scheduling accuracy, and service utilization. Communicate with Service Coordinators, referral sources, caregivers, and clients regarding scheduling and service needs. Monitor authorization hours and address utilization discrepancies before services exceed approved limits. Document scheduling activities, service changes, and operational notes accurately in agency systems. Support service continuity, caregiver retention, and overall branch performance through strong operational coordination.