Merchant Experience Specialist

Merchant Experience Specialist Premium Merchant Funding (PMF) provides fast, flexible funding to small and mid-sized businesses across the country. We want every merchant we fund to have a transparent, professional experience, and we're building a team to make sure that happens. We're looking for a detail-oriented, personable Merchant Experience Specialist to contact newly funded merchants and gather honest feedback about their experience. You'll speak with business owners about how they were treated during the funding process, and your findings will go straight to leadership to help us improve our service, our sales team, and our broker partnerships. Full-time, Monday through Friday, 10:00 AM to 6:00 PM, in office in Inwood, NY.Make outbound calls to funded merchants to run structured feedback interviews Ask about their experience with the sales rep, or with the broker on brokered deals: professionalism, clarity, responsiveness, and whether they were represented accurately Confirm that merchants understood their terms and find out about any unexpected fees, charges, or surprises Record feedback accurately in our CRM and survey tools Flag concerns, complaints, or possible compliance issues to management right away Send and follow up on post-funding feedback surveys Spot trends and help prepare regular reports on merchant satisfaction and rep/broker performance