Talent & Training Director (CG)

Position Summary: The Talent & Training Director leads all aspects of talent management, team development, and training at Chick-fil-A City Gate. Partnering closely with leadership, this leader attracts, equips, and retains exceptional talent while cultivating a culture rooted in our core values: Serve | Develop | Inspire. Through intentional recruitment, onboarding, and growth initiatives, the Talent & Training Director ensures every team member is empowered to thrive, contribute meaningfully, and deliver remarkable guest experiences that reflect the heart of Chick-fil-A City Gate.

Key Responsibilities: Culture & Team Engagement Lead initiatives that enhance team member experience, including birthdays, anniversaries, recognition, and engagement activities. Serve as a culture champion, modeling and reinforcing Chick-fil-A City Gate’s vision, values, and culture in every interaction. Implement strategies to create a first-class work environment where team members feel cared for, valued, and empowered. Talent Acquisition & Onboarding Lead recruiting efforts, including scheduling and conducting interviews, hiring, and onboarding new team members. Ensure all new hires are trained on Chick-fil-A standards, Core 4, and Winning Hearts Everyday (WHED) principles. Partner with Leadership to maintain accurate records, policies, and compliance throughout the employee lifecycle. Training & Development Design, deliver, and monitor training programs for new hires and current team members. Evaluate trainers and training effectiveness, ensuring ongoing compliance with Pathway training and operational standards. Lead leadership development initiatives, coaching future leaders and building a pipeline of high-performing talent. Operational Support Support FOH and BOH leadership to maintain operational excellence, including cleanliness, hospitality, and workflow efficiency. Must be willing to work in Operations alongside team members as business needs require. Monitor and coach team members and leaders on performance, guest experience, and operational standards. Collaborate with leadership to identify training gaps, process improvements, and opportunities to enhance team performance. Performance & Retention Track team member progress, performance, and retention through structured check-ins, reviews, and feedback processes. Partner with leadership to implement strategies that improve team satisfaction and reduce turnover. Ensure consistent application of policies, disciplinary processes, and recognition programs. Communication & Administration Support internal communication strategies to keep team members informed, motivated, and aligned with restaurant goals. Maintain organized administrative and HR records, reports, and systems related to training, onboarding, and team development. Facilitate leadership and team meetings to align goals, track progress, and reinforce culture initiatives. Additional Expectations Demonstrates flexibility by performing other duties as assigned to support operations and team success. Must be able to safely lift up to 50 lbs and stand for extended periods. Maintains consistent and reliable attendance with dependable transportation. Upholds Chick-fil-A City Gate’s standards of excellence, integrity, and professionalism in all interactions.

Qualifications: Proven leadership experience in talent management, training, or team development. Strong understanding of recruitment, onboarding, training, and retention best practices. Excellent organizational, communication, and interpersonal skills. Ability to lead by example, inspire others, and embody the Serve|Develop|Inspirevalues. Proactive, self-motivated, and solutions-oriented with a passion for servant leadership. Flexible schedule, including availability for weekends, holidays, and occasional evenings.

Preferred Attributes: Chick-fil-A experience preferred. Strategic thinker who thrives in dynamic, fast-paced environments. Skilled at mentoring, coaching, and developing high-performing teams. High emotional intelligence and relational awareness. Committed to continuous learning, personal growth, and professional development.

Compensation & Benefits: Competitive Paybased on experience and availability. Performance-based bonus potential.401(k) with employer match(after one year).Monthly Contributiontoward health, dental and vision insurance for full-time employees.

Free: Virtual Health Care Benefitfor all team members. Paid Time Off Benefitfor Full Time Members - accrual up to 120 hours per year. Daily Meal Allowanceduring scheduled shifts. Scholarship Opportunitiesthrough Chick-fil-A Remarkable Futures. Referral Bonus Programfor qualified hires. Quarterly Uniform Stipend. Monthly Cell Phone Stipend- up to $50.Closed on Sundays– time for rest, family, and community. Opportunities forgrowth and leadership developmentwithin the restaurant. Our Commitment At Chick-fil-A City Gate, we are building more than a restaurant; we are building leaders who will positively influence our team, guests, and community. We believe that leadership is more than a title – it’s a calling toServe , Developand Inspireour guests, teams and the community. The Talent & Training Director plays a pivotal role in shaping our culture, developing our people, and creating a world-class experience for every team member and guest.