Clerical Associate - Level IV (Telephonic Financial Counselor) - Provisional

Responsibilities: The Telephonic Financial Counselors primarily assist patients over the telephone. Key responsibilities include interviewing patients and families to determine coverage eligibility, submitting applications for insurance coverage, assisting with financial assistance enrollment, answering patient questions and following-up on applications through determination. General tasks and responsibilities will include: screening uninsured or underinsured outpatients to identify health insurance, public benefits or financial assistance eligibility; offer referrals and submit applications for patients screened and found eligible for public benefits including out SNAP (Supplemental Nutrition Assistance Program), WIC (Women, Infants and Children) program, FAIR FARES, CTC (Child Tax Credit) and EITC (Earned Income Tax Credit). Perform outbound calls to outreach to unscreened patients or process insurance or financial assistance recertifications Assist patients with understanding their expected out of pocket costs Ensure familiarity with NYC Health + Hospitals' financial counseling and financial assistance policies and procedures Follow protocols to sign in/out of the call distribution system and be ready to receive calls during assigned hours Track all calls as requested by supervisor including completing all wrap-up codes after each call Ensure all required supporting documentation for program applications is obtained through a secure document transfer method Scan patient ID, insurance card(s), referral forms (if applicable) and consent forms obtained from the patient into our document imaging system Follow-up on status of applications until a coverage determination is made Document case and patient information clearly and completely in the electronic health information system (H20) Interact with other departments to identify patient status determinations and changes Refer accounts requiring escalation, to supervisor in a timely manner Attend all necessary training sessions to effectively perform the day-to-day functions of the position Perform all other duties, as assigned by Director or

Manager Minimum Qualifications: 1. A high school diploma or its educational equivalent; and 2. Six (6) months of full-time satisfactory clerical experience and/or experience interacting with the public, such as processing sales; taking, processing, and delivering orders; obtaining and dispensing information; listening to and resolving customers concerns, problems, and complaints; and/or performing related customer service activities.

Benefits: NYC Health and Hospitals offers a competitive benefits package that includes: Comprehensive Health Benefits for employees hired to work 20+ hrs. per week Retirement Savings and Pension Plans Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts Loan Forgiveness Programs for eligible employees College tuition discounts and professional development opportunities College Savings Program Union Benefits for eligible titles Multiple employee discounts programs Commuter Benefits Programs