Operations Associate

THE ROLE: OPERATIONS ASSOCIATEWe are seeking a detail-oriented and reliable Operations Associate to support internal and client-facing workflows. This role is execution-focused. You will help maintain organized systems, coordinate tasks across teams, and ensure processes run smoothly. It is well-suited for someone early in their operations career who is comfortable following structured processes and working in a fast-paced startup environment. This is a remote contract role with flexible hours (20–40 hours/week).

KEY RESPONSIBILITIES: Client Operations Support Assist with client onboarding and offboarding processes using established checklists Track tasks, deadlines, and deliverables across engagements Maintain accurate records in shared tools (Google Drive, Sheets, Slack)Support coordination between accounting, FP&A, and data teams Monitor shared inboxes and Slack channels to ensure timely responses Internal Operations Support Maintain and update internal documents, trackers, and process guides Follow and execute standardized workflows across tools (QBO, Ramp, Gusto, etc.)Support data entry, file organization, and system hygiene Assist with basic reporting and status tracking Process & Systems Adhere to existing processes and best practices Flag issues, delays, or inconsistencies to senior team members Support incremental process improvements where appropriateWHAT WE'RE LOOKING FORMindset & Working Style Detail-oriented and organized Reliable and consistent in execution Comfortable following structured processes and checklists Clear communicator in written and async environments Proactive in flagging issues, but not expected to solve ambiguous problems independently Collaborative and responsive in a remote team setting Client service mentality and professionalism Skills & Experience 1–3 years of experience in operations, admin, or coordination roles (startup or professional services preferred)Familiarity with tools such as Google Workspace, Slack, and basic SaaS systems Strong organizational and time management skills Comfortable learning new tools and systems

Qualifications: Bachelor’s degree or equivalent practical experience Based in the U.S.Why Join MatchaCFO?Exposure to high-growth startups and modern finance operations Flexible, remote-first work environment Clear path to grow into more senior operations roles Work with a structured, process-driven team Ready to apply? If you enjoy structured work, staying organized, and supporting a high-performing team, we’d like to hear from you.