Lead Application Support

Signalmash is seeking a versatile CPaaS Support & Product Manager to own the product experience end-to-end in a primarily remote role. You'll blend product management, customer support, documentation, and technical problem-solving to ensure customers get maximum value from the Signalmash CPaaS platform. You'll work across product strategy, API documentation, customer education, support operations, and AI chatbot optimization—driving outcomes with a strong technical and customer-focused mindset.