Marine Service Writer

What You'll Do: Serve as a primary point of contact for marine service customers Help customers with repairs, maintenance, diagnostics, commissioning, winterization, storage, and seasonal service Write repair orders, prepare service estimates, and schedule appointments Communicate repair recommendations, costs, timelines, and service updates to customers Coordinate work with marine technicians to keep repairs moving efficiently Follow up with customers throughout the repair process Recommend appropriate maintenance, parts, accessories, and service solutions Support parts and service operations during peak seasonal demand Assist with warranty documentation and manufacturer requirements Maintain accurate repair orders and customer records using Lightspeed EVOHelp manage customer expectations during busy spring and fall service seasons Build long-term relationships that keep customers coming back to River Valley Marine

What We're Looking For: Previous experience as a Marine Service Advisor, Marine Service Writer, Boat Service Advisor, Automotive Service Advisor, Powersports Service Advisor, RV Service Writer, Parts Advisor, or similar dealership professional Strong customer service and communication skills Ability to manage multiple customers, repair orders, technicians, and deadlines at the same time Strong organizational skills and attention to detail Ability to explain mechanical and technical information in a way customers can understand Comfortable having honest conversations with customers about repair recommendations, pricing, and timelines Ability to remain professional and solutions-focused when handling difficult customer situations Interest in boating, fishing, powersports, or the recreational industry Positive, team-first attitude Valid driver's license Experience with marine engines, Mercury, Yamaha, Suzuki, Volvo Penta, warranty administration, Lightspeed EVO, dealership management systems, or marine service operations is a plus. Coming from Automotive, Powersports, or RV Service? You don't have to spend your entire career in the marine industry to be successful here. Some of the skills that make a great automotive, powersports, or RV Service Advisor transfer directly to marine: writing accurate repair orders, communicating with technicians, managing customer expectations, recommending needed maintenance, handling warranty work, and keeping jobs moving through the shop. If you already understand dealership service operations and are interested in boating and the marine industry, we can help you learn the marine side of the business. Schedule Full-time, year-round position Monday-Friday Typical hours: 8:00 AM-5:00 PMAdditional hours may be needed during peak spring commissioning and fall winterization seasons

Benefits: Medical & Dental Insurance, Health Savings Account (HSA), 401(k) with employer match (Traditional & Roth), Life Insurance, Short-Term Disability, Accident & Critical Illness Coverage, Paid Time Off (PTO), Paid Holidays, Employee Assistance Program (EAP), Doctor on Demand, Wellness Programs, Company Apparel, and Employee Discounts. About River Valley Marine River Valley Marine has been helping Minnesota families create memories on the water since 1996. As part of River Valley Companies, we've grown into one of the Midwest's premier marine and powersports dealerships by hiring talented people who care about customers, understand the importance of great service, and enjoy the recreational products we sell. Our Red Wing operation serves boaters throughout Southeastern Minnesota and Western Wisconsin, including customers who spend their summers boating, fishing, and enjoying the Mississippi River and surrounding lakes. We're looking for someone who wants more than a seasonal job. We're looking for a Service Advisor who can become a trusted resource for our customers and an important part of our Red Wing team. Join the River Valley Team If you're searching for Marine Service Advisor jobs, Marine Service Writer jobs, Boat Service Advisor jobs, Boat Service Writer jobs, Automotive Service Advisor jobs, Powersports Service Advisor jobs, RV Service Writer jobs, Parts Advisor jobs, Service Writer jobs, or marine dealership careers in Red Wing, Southeastern Minnesota, or Western Wisconsin, we'd like to hear from you. Apply today and build a long-term career with River Valley Marine.