Operations Analyst - II

Job Title: Operations Analyst-II

Location: Remote

About the Role: The Sponsored Listings Operations Associate supports the execution and optimization of client's restaurant advertising campaigns. This role is responsible for campaign setup, QA, monitoring, data analysis, and operational excellence while partnering with Sales, Product, and Engineering teams to deliver high-quality advertising experiences.

Key Responsibilities: Build, launch, and manage Sponsored Listings campaigns for enterprise and mid-market restaurant partners. Execute campaign setup, QA, and monitor live campaigns to ensure accuracy and performance. Collaborate cross-functionally with Sales, Product, Engineering, and Marketing teams to resolve issues and improve campaign execution. Navigate and support both legacy campaign management tools and the new Ads Manager platform. Use SQL to extract, analyze, and report on campaign performance data. Support data migration and campaign data entry initiatives. Identify process improvements and leverage AI tools (e.g., ChatGPT, Claude, Gemini) to enhance operational efficiency. Provide operational feedback to Product and Engineering teams to improve tools and workflows. Manage multiple campaigns simultaneously while maintaining high quality and accuracy.

Required Qualifications: 2+ years of experience in Ad Operations, Digital Advertising Operations, Campaign Operations, Data Entry, or Data Quality/Audit. Experience managing high-volume campaigns in a fast-paced environment. Proficiency in SQL for data extraction and analysis. Strong organizational, problem-solving, and communication skills. Ability to work independently, troubleshoot issues, and manage competing priorities. Experience collaborating with cross-functional stakeholders.

Preferred Background: Experience managing large-scale client advertising campaigns. Experience partnering with Product and Engineering teams to improve operational processes. Familiarity with AI productivity tools such as ChatGPT, Claude, or Gemini. Experience using Salesforce, Sigma, Tableau, or similar reporting and analytics platforms. Startup or high-growth company experience is a plus.