AI-Enabled Service Strategy Lead (Consumer)

Deloitte Digital is seeking a Service Strategy Manager – Consumer to lead engagements across digital self-service, contact center, and field service experiences for Consumer clients. You will shape strategy, drive cross-functional execution, and translate business needs into actionable service transformation with AI-enabled solutions. You will partner with CX, digital, technology, and operations leaders to deliver measurable outcomes, guide multi-disciplinary teams, and manage scope, timelines,