Senior Site Reliability Engineer/DevOps

We are partnering with a company that build a platform that helps contact centers resolve more requests, proactively identify issues, and improve agent performance with AI-powered conversation intelligence and AI agents that act like your best reps. They are looking for a Site Reliability Engineer to join a team that builds - not just supports - an AI-native platform, and they own exciting domains like platform and harness engineering, site reliability, cloud infrastructure, CI/CD, DevEx, observability, incident management, and COGS ( e.g. cloud spend visibility ). Their stack is TypeScript/Node and Python running on Kubernetes - primarily on GCP, with GitLab CI, Helm, Terraform, Datadog, Prometheus, and Grafana.***Contribute to patterns, design, and implementation of our domains; help shape the future of platform engineering. Build and improve systems that help reduce toil and enable the company's production infrastructure to remain available and operable under large-scale, real-time conversational AI traffic. Unsupervised AI agents are currently used by about 10% of the dev team - help us grow that number. Own and improve our CI/CD pipelines and surrounding developer tooling: build and test performance, deployment ergonomics, and paved paths for new services. Participate in on-call rotation and incident management to ensure platform uptime and quality. ( SRE owns the base infrastructure, not the applications; 6+ years' experience in software development enablement roles.~ Solid experience owning CI/CD platforms end to end - including domains like caching, architecture, and developer self-service.~ Effective use of AI tools such as Claude and Cursor for coding, troubleshooting, and reasoning. You pair these skills with a defensible opinion on where to avoid using AI tools.~ Familiarity with Node/TypeScript including making code changes ( e.g. exposing new metrics ), Python and Terraform for automation, and developing in a Kubernetes/Helm ecosystem.~ Practical experience with observability: logs/metrics/tracing, monitoring/alerting, incident management process, and tooling.~ Experience working in fully remote teams - tell us how you've made one work better.~ Bonus:~ Harness engineering experience - building platforms for autonomous agents.~