FINRA Licensed Call Center Supervisor

virtual vocationsDenver, COtoday

Occupations

First-Line Supervisors of Office and Administrative Support Workers First-Line Supervisors of Personal Service Workers First-Line Supervisors of Production and Operating Workers

Industries

Insurance Agencies and Brokerages All Other Insurance Related Activities Telemarketing Bureaus and Other Contact Centers

Leading a team of Customer Service Representatives in a fully remote capacity, the full-time FINRA Licensed Call Center Supervisor will drive service excellence, ensure compliance with regulatory standards, and foster a high-performance team environment in support of insurance and financial services operations.

Key Responsibilities: Supervise, coach, and develop a team to deliver exceptional customer support Ensure adherence to regulatory and compliance standards, including FINRA guidelines Monitor team performance through KPIs, quality assurance metrics, and call evaluations

Required Qualifications: Bachelor's degree in Business Administration, Finance, or a related field (or equivalent experience) Minimum of 3-5 years of experience in customer service, preferably in insurance or financial services Proven leadership experience with a strong track record of coaching and developing teams Strong understanding of financial services regulations and compliance standards Active FINRA licenses, such as SIE, Series 6, Series 7, Series 63, or Series 65/66

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Level

SeniorL5

Location

Denver, CO

Occupation

First-Line Supervisors of Office and Administrative Support Workers

Industry

Insurance Agencies and Brokerages

Posted

today

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