Server Assistant

Pay: $6 + tips (Potential of making an average of $20-$25/hour)

Sector: Luxury Independent Hotel

Property Description: 44 rooms, a restaurant, two bars, a pool, and delicious cocktails from the founders of Death & Co and The Ramble Hotel

Reports to: Director of Outlets, Head Bartender

About Midnight Auteur: Midnight Auteur was born from the successful partnership between The Ramble Hotel in Denver and Death & Co, which began almost six years ago when the storied bar opened its second location in the lobby of The Ramble Hotel. Our new hospitality company was created with a shared intention among founders to build and operate hotels that immerse guests fully and seamlessly between social spaces and retreats - offering a setting fit for both celebration and sanctuary. The cocktail anchored experience at The Ramble Hotel, one in which the lobby is interchangeable with the bar, resulted in numerous accolades and awards, including Esquire's Best Bars in America in 2019, North America's 50 Best Bars in 2022 and noted by Condé Nast Traveler as 'the hotel for people who are sick of other hotels.'As a company, we hold a deep and obsessive reverence for the all-day lobby bar, which is the foundation of Midnight Auteur. We love immersing our team and guests in a vibrant, celebratory experience that only a hotel lobby bar can appropriately capture. We're passionate about the community created and the hospitality shared over a coffee or cocktail while remaining equally committed to providing a luxury respite for our hotel guests. Altogether, the Midnight Auteur team is passionate about actively evolving hotel, cocktail, and culinary culture, being a progressive and forward-thinking operator, and positively impacting its communities. We look forward to hearing from you! CheersOur Purpose We create meaningful experiences and connect people through modern classic hotels, anchored by vibrant bars and restaurants. Our NicheWe operate luxury, independent hotels. We aim to attract guests (and employees) who appreciate great design, food and drink - hosted within a vibrant environment, rich with local culture and accompanied by warm hospitality.

The Role: Server Assistants work to support the floor staff as needed. They will also assist in all aspects ofFOH, including running food and drink, clearing tables, and greeting guests. All Server Assistantswill exemplify our core values, connecting with guests in a professional manner to ensureexcellence in service. Server Assistants report to General Managers, Floor Managers, Head Bartenders, Executive Sous Chefs, and the Director of Outlets and are expected to work in tandem withother Servers Assistants, Servers, Bartenders, Barbacks, and Hosts. What You Will DoDemonstrate the Core Values of Midnight Auteur:

• Curiosity - We learn and improve through active observation.
• A.B.K - We anticipate, prepare and execute with intention.
• Communication - We remove barriers through purposeful communication.
• Thoughtful - We engage with purpose and care.
• Connection - We build relationships and host with intuition, empathy and transparency.
• Service Standards:
• Cultivate a comprehensive knowledge of the food and beverage items and their preparation in all active spaces within the building
• Provide a strong sense of knowledge and hospitality to our guests and your teammates
• Show up for your shift on time and ready to work, dressed appropriately and with any tools pertaining to your position
• Work toward a thorough knowledge of the Municipal Grand compendium and how to navigate EverNoteMaintain a comprehensive knowledge of our POS' operation
• Be capable of covering any support position when needed
• Cultivate a comprehensive knowledge of our service standards and style as detailed by the Employee ManualComply with sanitation standards and procedures according to health and legal regulations
• Maintain guest satisfaction by monitoring and evaluating food, beverage and service offerings; build relationships with regular guests; and maintain good relations with our neighborhood and industry community members
• Use tact and good judgment when dealing with guest challenges and respond to patron needs with patience and courtesy
• Ability to recognize an intoxicated patron and seek out management with any concerns about a patron that appears intoxicated
• Report all guest complaints to management immediately and follow our five steps fornavigating guest complaints. Every negative comment/experience will be addressed by a manager so that no customer leaves unhappy
• Be up to date on Slack, with particular attention to the Announcement Board and the
• Host, Pre-Shift, and Product Updates channels, before you arrive for your shift
• Maintain a reasonable response time for all Slack communication: a minimum of an answer to any correspondence before your next shift
• Arrive to work every day with a positive attitude, a willingness to learn, and prepared for the shift
• Ask for help when you need it; asking for help is a sign of strength, not a sign of weakness

Physical Demands: The physical demands for this position are seeing, hearing, speaking, reaching, frequently lifting up to 25 pounds, occasionally lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable Accommodations