Senior HR Escalation Specialist

Strada, a leader in people, payroll and technology, is seeking a Senior Associate for the Special Handling Group (SHG). This role supports HR outsourcing clients through Tier II resolution of complex inquiries via calls, email, and tickets, requiring strong analytical thinking and effective communication. You will handle non-routine situations with minimal supervision, input data in real time, and collaborate with teams to improve processes. This in-office role in the U.S.