Intraday Insights Analyst - Contact Center Operations
frontier communicationsHonolulu, HI
Intraday Insights Analyst - Contact Center Operations
L3
frontier communicationsHonolulu, HIyesterday
Occupations
Command and Control Center SpecialistsCustomer Service RepresentativesManagement AnalystsIndustries
Telemarketing Bureaus and Other Contact CentersTelephone Answering ServicesAdministrative Management and General Management Consulting ServicesFrontier Communications is seeking an Intraday Analyst for the Call Center Operations Resource Management Team in Dallas, TX. The role centers on real-time KPI monitoring across queues, agents, teams, and sites, with goals to optimize ASA targets and contact patterns.
The ideal candidate has a high school diploma and at least two years in workforce management within a contact center, plus proficiency with Alvaria WEM/WFO and MS Office. Flexible scheduling is required.
Apply now
Level
JuniorL3
Location
Honolulu, HI
Occupation
Command and Control Center Specialists
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
yesterday
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