Customer Support Specialist - OATS

Pay Rate: $0 Location: Fargo ND Job Type: Contract Title: Customer Support Specialist - OATS Location: Fargo, ND - open to U.S Remote Duration: ASAP - June 30th 2023 - Strong potential for extension Scope of this role: Respond to compliance tool basic service support inquiries Respond to policy-related and program-specific inquiries Triage help-related inquiries to redirect to appropriate teams Follow workflow to grant tool access Follow workflow to grant PowerBI access UAT Testing for new feature releases (on a monthly basis) Onboard new users into the compliance tool Assigning out any new tickets and tagging Troubleshoot and provide ideas on issues discovered Qualifications: Knowledge of Microsoft Dynamics CRM is preferred, but not required Ability to troubleshoot and escalate as needed Must be an independent worker, as working with peers from global time zones Technical Support experience, with experience managing high volume of tickets Prefer minimum associates degree in Business or related field Knowledge of Microsoft Office Suite - Outlook, Word, PowerPoint, OneNote, Excel, Visio Strong analytical and problem-solving skills High attention to detail Must be able to communicate effectively through written and verbal communication in a professional manner Ensure adherence to custom business policies and proceduresHours: CST 8-5, with rotating one week 10-7 (about every 1.5 months) Lunches need to be taken around meetingsFor consideration, please send your resume to Talent@ifgpr.com with "Customer Support Specialist- OATS" in the subject line. If you have any questions, please contact us: