Retail Customer Service Representative

Responsibilities: Account Management: Build and maintain strong relationships with assigned retail accounts, acting as the main point of contact for all inquiries, concerns, and requests. Proactively identify opportunities to increase sales and promote client loyalty. Understand the EDI flow of all stock and SOS orders. Sales Growth: Develop relationships with retail accounts to drive sales growth within assigned area. Customer Support: Provide exceptional customer service and support to retail clients. Address any issues or concerns promptly and effectively, ensuring a positive experience for the clients. Collaborate with internal teams, such as accounting and logistics, to resolve any operational challenges. Account Planning: Develop comprehensive account plans for each assigned retail account, outlining specific goals, targets, and action steps. Regularly review and update pricing and item availability to adapt to changing market conditions and client needs. Market Knowledge: Stay updated on industry trends, competitor activities, and market dynamics within the retail sector..Required Skills/Abilities Excellent communication and interpersonal skills, with the ability to build rapport and establish long-term relationships with clients. Strong problem-solving and negotiation skills Self-motivated and able to work independently, as well as collaborating effectively within cross-functional teams; ability to work in fast paced environment.

Education and Experience: High School Diploma or equivalent (GED).Preferred basic Building Materials or Construction Knowledge. Specialty Building Products is the leading distributor of specialty building products in North America. SBP operates under the brands U.S. LUMBER, Alexandria Moulding, REEB Millwork, DW Distribution, Millwork Sales, Amerhart and Ore Pac. We serve in all 50 states in the U.S. and 8 provinces in Canada from over 61 locations. Here at SBP we are a people first organization, our team is built upon strong culture and standards for success. We value your perspective and want to learn more about you with a commitment to laying the foundation for you to build a successful career with us. Join us andEVOLVEyour future at Specialty Building Products! Being a part of SBP you will be eligible for many benefits. Full-Time benefits would include: Medical, Dental, Vision given on the 1st of the month following 30 days of employment Company-Paid Life Insurance & Disability 401(k) with Company Match Company-Paid Time Off Paid Holidays & Floating HolidaysPLUS ADDITIONAL PERKS!We are proud to have the best team in our industry. We have experienced a tremendous amount of growth as a company. This growth has served not only our customer base but has also provided significant opportunities for advancement amongst our employees. Specialty Building Productsis an equal opportunity employer. It is our policy of Specialty Building Products not to discriminate in hiring and employment on the basis of race, color, religion, national origin, sex, disability, age, military status, genetic information, or other protected class status in accordance with all applicable federal, state, and local laws.