Patient Collections Support Specialist
Patient Collections Support Specialist
L5
Occupations
Medical Secretaries and Administrative AssistantsPatient RepresentativesMedical AssistantsIndustries
All Other Miscellaneous Ambulatory Health Care ServicesAll Other Outpatient Care CentersOffices of Physicians- Collaborate with the Patient Contact Center (PCC) to update patient demographics and address inquiries related to patient responsibility and collections.
- Identify trends and patterns in patient collections data for continuous improvement.
- Acts as the primary contact for external vendors dealing with patient responsibility and medical claims liability.
- Maintain open communication channels with the patient contact center team to address queries and provide necessary support.
- Ensure accurate and up-to-date documentation of patient collections activities.
- Maintain organized records of interactions with external vendors and other relevant stakeholders.
- Stay informed about changes in regulations related to patient collections and insurance.
- Update patient demographics, generate itemized statements, copy, mail, fax, and upload documentation as needed.
- Sort and mail all paper claims to insurance carrier.
- Collate single primary claims that do not require Medical Records for daily mailing.
- Collate multiple primary claims that do not require Medical Records for daily mailing.
- Print, upload, and fax information.
- Print EOB for secondary paper claims. Monitor and maintain an elevated level of productivity and quality of work.
- Keep management abreast of both successes and problems as they occur.
- Knowledge, Skills, and Abilities:
- Must be extremely detail oriented and organized, a selfstarter capable of tracking deadlines and meeting goals.
- Ability to work autonomously and as a team member, with little supervision required once a goal is assigned.
- Excellent verbal and written communications skills.
- May require sitting for extended periods; also stooping, bending, and reaching for files and supplies.
- Requires manual dexterity sufficient to operate a computer keyboard, answer a telephone, run a copier and other office equipment, as necessary.
- EDUCATION (Required and/or Preferred):High school diploma or GEDStrong analytical and problem-solving skills.
- Strong desktop PC skills in MS Excel
- Ability to work well in a team environment.
- Professional attitude and demeanorWORK EXPERIENCE/QUALIFICATIONS:1-2 years Medical Insurance Denial ManagementCERTIFICATES AND LICENSES:NAWORK ENVIRONMENT AND PHYSICAL DEMANDS:Professional setting
- Continuous sitting
- Continuous oral & written communication and listening skills
- Continuous computer use
- Occasional bending, kneeling, lifting, pulling & pushing up to 10 pounds.
- Requires an elevated level of mental awareness.
- PRIMARY LOCATION:Dallas, TXCONFIDENTIALITY:The daily activities of this position will be held in the strictest confidence whether it is regarding a person, individual and/or a strategic initiative. Confidentiality must be maintained on all documents and/or information processed.
- COMPLIANCE:All Schumacher Clinical Partners employees will abide by all policies and procedures including the Schumacher Clinical Partners Corporate Compliance Program and will adhere to all applicable local, state, and federal laws.
Level
SeniorL5
Location
Dallas, TX
Occupation
Medical Secretaries and Administrative Assistants
Industry
All Other Miscellaneous Ambulatory Health Care Services
Posted
2 days ago
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