Customer Service Dispatch Associate

Customer Service Associate We are a high-growth, high-performance plumbing and water treatment company with a relentless focus on serving and impacting our communities within the Southeast Michigan area. Our goal is to be the #1 Kinetico Water Treatment dealer and the largest plumbing company in our market. We are a three-time "TOP PLACES to Work" Company. To achieve this, we need top-tier team members who can dominate the field. This role drives booking performance, and ensures a high-level customer experience from first call through job completion. Experience with Service Titan or a comparable program is preferred, but not mandatory. You are always improving and learning from others. You actively seek out mentorship, coaching, and new techniques to sharpen your edge.

We will provide quality service along with quality customer experience. Our Call center team is the "Heartbeat" of our operation and serves all departments and customers. The Call center representatives primary responsibility will act as a liaison, providing product and services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Drive a Culture of Accountability & Winning Excel in a high-performance environment without excuses. You challenge your peers, hold yourself accountable, and raise the bar every single day. Track & Dominate Your Scorecard Participate in weekly one-on-one meetings and a consistent team specific training cadence. Mentor & Uplift Others Around You Push others to be better. Support our teammates, and help create a culture of continuous growth. Lifelong Learner & Growth-Minded You are always improving and learning from others. You actively seek out mentorship, coaching, and new techniques to sharpen your edge