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Medical Office Assistant

L4

pacer groupSalem, OH5 days ago

Occupations

Medical Secretaries and Administrative AssistantsMedical AssistantsSecretaries and Administrative Assistants, Except Legal, Medical, and Executive

Industries

Offices of PhysiciansAll Other Outpatient Care CentersAll Other Miscellaneous Ambulatory Health Care Services
Medical Office Assistant
Location: Salem, OR 97301 Duration: 13 weeks
Shift: Day (Monday–Friday), 5x8 hours (08:00–17:00)
Position Summary: We are seeking a detail-oriented and customer-focused Medical Office Assistant to support daily operations in a fast-paced healthcare environment. The ideal candidate will have strong administrative skills, excellent communication abilities, and prior experience in a medical or multi-specialty clinic setting.
Requirements:
  • High School Diploma or minimum 5 years of experience in a healthcare setting
  • Prior experience as a clerk, office assistant, or administrative assistant preferred
  • Previous medical office or multi-specialty clinic experience preferred
  • Familiarity with EMR systems (preferably Epic) is a plus
Key Responsibilities:
  • Front Desk & Patient Interaction
  • Greet patients and visitors professionally and direct them appropriately
  • Provide information regarding services and programs
  • Maintain a welcoming and patient-focused environment
  • Scheduling & Coordination
  • Schedule patient appointments and procedures efficiently
  • Manage no-shows, late arrivals, and rescheduling per clinic guidelines
  • Coordinate referrals and follow-ups as required
  • Patient Registration & Documentation
  • Perform accurate patient registration and pre-registration
  • Verify patient identity using at least two identifiers
  • Collect and update demographic, insurance, and guarantor information
  • Maintain accurate patient records in the system
  • Insurance & Authorization
  • Verify insurance eligibility using systems such as HDX, PhTech, etc.
  • Obtain referrals and prior authorizations as required
  • Ensure correct diagnosis codes and authorization details are entered
  • Billing & Payments
  • Collect co-pays, co-insurance, and outstanding balances
  • Process payments and maintain accurate financial records
  • Balance cash drawer and prepare deposits as per protocol
  • Communication & Office Support
  • Answer and route calls using hospital phone and paging systems
  • Maintain professional communication with staff and physician offices
  • Assist with retrieving and maintaining patient recordsEPIC & Administrative TasksEnter charges accurately using charge entry systems
  • Complete assigned work queues within timelines
  • Maintain scheduling templates and update as needed
  • Compliance & Reporting
  • Ensure HIPAA compliance and proper release of medical records
  • Maintain logs and documentation within EPICAssist with data collection for reporting and performance tracking
  • Additional Duties
  • Support referral coordination and follow-up tracking
  • Maintain inventory and order supplies responsibly
  • Assist team members and escalate issues to management when needed
Preferred Skills:
  • Strong attention to detail and organizational skills
  • Excellent customer service and communication skills
  • Ability to multitask in a fast-paced environment
Apply now (opens in a new tab)
Apply now (opens in a new tab)

Level

MidL4

Location

Salem, OH

Occupation

Medical Secretaries and Administrative Assistants

Industry

Offices of Physicians

Posted

5 days ago

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