Customer Experience Manager
lakeside toyotaMetairie, LA
Customer Experience Manager
L4
lakeside toyotaMetairie, LAyesterday
Occupations
Customer Service RepresentativesAutomotive Service Technicians and MechanicsReceptionists and Information ClerksService Operations Support You will keep our service operations running smoothly by supporting the Assistance Service Manager (ASM) in ensuring customers feel heard, informed, and cared for while also helping the service team stay organized and efficient. Your attention to detail and proactive approach will directly contribute to faster turnaround times, happier customers, and a more productive service lane.
Job Responsibilities:
Greeting customers warmly and direct them to the appropriate service team member.
Help prepare and organize repair orders and service tickets for the ASM.Update customer on vehicle status, parts needs, or additional service recommendations.
Check out customers for final bill. Accepting credit card information or cash.
Assist in scheduling appointments.
Maintain a clean, organized, and welcoming service reception area.
What You Will Need:
- A friendly, professional demeanor and a genuine desire to help people.
- Strong organizational skills and the ability to juggle multiple tasks without losing focus.
- Comfort with basic computer systems and dealership management software (training provided).Excellent verbal and written communication skills.
- A proactive mindset.
- Previous customer service or administrative experience (automotive industry experience a plus but not required).Education and/or Experience
- High school diploma or GED (general equivalency diploma; or 1 to 3 months related experience and/or training, or equivalent combination of education and experience).
Benefits:
- HealthDentalVision 401K PlanLong Term Disability
- Short Term Disability
- Paid Vacations
- Life Insurance
- Direct Deposit
About Us:
We cordially invite you to come tour our new state-of-the-art building. Business is booming and we are adding a few extra-extraordinary individuals. Our new state-of-the-art building is open to serve our valued guests and employees. We have proudly serviced the community for over 31 years and have a widespread marketplace with a loyal and extensive customer base culminating in years of repeat sales and service. Our positive, respectful, family-oriented workplace environment has resulted in long-term employee retention awarding many a comfortable retirement.
Apply now
Level
MidL4
Location
Metairie, LA
Occupation
Customer Service Representatives
Industry
New Car Dealers
Posted
yesterday
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