Housing Business Operations Lead

Savino Del Bene is a Global Freight Forwarding Company headquartered in Florence, Italy. With a network of more than 300 offices and over 6,000 employees across five continents, Savino Del Bene is one of the leading logistics companies that offers import, export, customs brokerage services and warehousing third-party solutions servicing several Vertical Markets. We are currently looking for an Operations Manager - Import and Export to join our team. We are looking for a dynamic individual with a passion for logistics, operations, and service; You will be responsible for supporting the operations side of this branch. Effectively manage Branch staff Responsible for coaching, developing, and leading staff Receive, review, and process import & export documentation for accounts. Ensure documentation is accurately processed, distributed, and released to carriers, customers, and agents in a timely manner. Communicate with overseas agents to ensure proper pre-alerts and documentation. Demonstrate an emphasis on customer satisfaction per company policy. Maintain shipment files and ensure billing is completed in a timely fashion. Ensure documentation is accurately processed, distributed, and released to carriers, customers, and agents in a timely manner. Demonstrate an emphasis on high-level customer satisfaction. Maintain shipment files and ensure billing is completed in a timely fashion. Assist as a backup for alternate accounts. High School Diploma required; Bachelors strongly desired Minimum of 4 years experience with a freight forwarder or import/export agency in a similar role is required Must have international and domestic experience Strong MS Office Suite skills Displays a flexible and open-minded willingness to adapt to new environments and be a team player Bi-lingual or multi-lingual welcomed but not required Great medical, dental and vision plans~