Relationship Officer - DBC Balance Builder Retention

Job Purpose: To achieve monthly KPIs (Save Rate) assigned. To maintain standard performance to achieve top save rate and maximum retains without Offer To ensure that all Retention efforts and activities are directed to meeting card business goals. To ensure assigned card retention monthly targets are achieved To ensure that there is no complaints or errors. Top call quality scores and Customer service etiquettes to be displayed over the calls.100% adherence to the defined retention ADM.Adherence to TAT for all the customer request received. Adherence to discipline and punctuality Attending Daily team huddles & keeps up to team commitments. Monitor personal performance and align strategies to improve retain out comes. Job Info Job Identification 4064 Job Category Mashreq Bank Posting Date 12/11/2025, 07:00 AMJob Schedule Full time Locations Pakistan (Remote work (RW))