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Service Delivery Manager

L7

ace stackDraper, UT4 days ago

Occupations

Computer and Information Systems ManagersComputer Systems Engineers/ArchitectsNetwork and Computer Systems Administrators

Industries

Computer Systems Design ServicesOther Computer Related ServicesComputing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
Service Delivery Manager The Infrastructure Service Delivery Manager in the Banking, Financial Services, and Insurance (BFSI) domain is responsible for ensuring reliable, secure, and efficient delivery of IT infrastructure services. This role needs managing critical systems that support banking operations, regulatory compliance, and customer-facing platforms, while maintaining high availability and resilience standards.
Key Responsibilities:
  • Oversee end-to-end delivery of infrastructure services including data centers, networks, cloud platforms, end user platform, command center and security systems.
  • Ensure compliance with ITIL processes and BFSI regulatory.
  • Monitor service performance, implement continuous improvement initiatives, and maintain high availability for critical banking applications.
  • Manage vendor relationships and ensure adherence to SLAs for outsourced infrastructure services.
  • Lead infrastructure projects such as core upgrades, Service
  • Now projects, desktop upgrades, disaster recovery implementations, and cloud migrations.
  • Coordinate change management activities to minimize service disruption and ensure regulatory compliance.
  • Prepare regular performance, risk, and compliance reports for senior leadership and auditors.
  • Preparing status reporting and dashboards.
Required Skills & Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field.10+ years of experience in IT infrastructure roles, with at least 3 years in service delivery management within BFSI.Strong knowledge of networking, cloud platforms (AWS/Azure), virtualization, and storage systems. Expertise in ITIL framework and service management best practices. Understanding of BFSI-specific compliance and security standards (e.g., RBI guidelines, SOC 2).Excellent leadership, communication, and stakeholder management skills.
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Apply now (opens in a new tab)

Level

ManagerL7

Location

Draper, UT

Occupation

Computer and Information Systems Managers

Industry

Computer Systems Design Services

Posted

4 days ago

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