Retention Specialist (Bilingual - Spanish)

Responsibilities: Communicate directly with customers, utilizing strategies to retain the business of existing customers Ensure a high level of customer satisfaction through proactive support and active listening Address customer concerns and provide solutions Responsible for proper pipeline management within CRM tools Support customers through inbound/outbound retention efforts for accounts identified as being at risk and high value Educate customers on the value of our services Lead retention efforts to maintain or increase volume retention across the portfolio

Required Qualifications: Minimum five-year customer service and or two years of retention experience Results-oriented self-starter with disciplined workflow practices Strong problem-solving and decision-making abilities Ability to isolate and overcome objections Ability to accomplish objectives during challenging customer interactions Comfortable managing email, Google Docs, and CRM system Empathy and patience Strong de-escalation ability