Service Technician

Essential Responsibilities: include the following. Other duties may be assigned by the Service Manager. Responsible for on-site installations, warranty and non-warranty service calls, customer training, product upgrades and in-house product repairs of Presetter products to meet or exceedcustomer requirements and expectations. Be available for travel whenever necessary as scheduled by Service Manager. Diagnose errors or technical problems and determine proper solutions in a timely manner. Produce timely and detailed service reports. Engage in ongoing training to retain a competent level of knowledge to effectively execute theresponsibilities of the position. Provide on-site and in-house product and technical support to the Omega Sales Team and itsrepresentatives. Support continuous service training and support of worldwide service organization. Report and communicate with the Service Manager all issues beyond the scope of the standardreports that impact customer service and/or internal product, service and operational efficiency. Must maintain a positive work atmosphere by behaving and communicating in a manner thatshows respect for customers and co-workers. Responsible for adhering to and maintaining all applicable ISO procedures. This includes activeparticipation in the internal and external audits when necessary. Build strong customer relationships. We Provide: Paid Training Program Minimum 8 Paid Holidays Paid Time Off Competitive Employee Benefit Package (including Health & Dental) 401(k) Plan with Company Match Supplemental/ Voluntary Benefits

Requirements:  Valid driver’s license, proof of insurance and a clean driving record Approximately 85% travel Ability to troubleshoot, test, repair and service technical equipment English literacy, bi-lingual in Spanish preferred Ability to be flexible with work hours as the customers schedule changes Ability to apply concepts of basic geometry Technical degree or certification preferred 2+ years field service preferred