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Lead Medical Assistant

L5

caring hearts family medical centersLake Worth, FLyesterday

$26 per hour

Occupations

Medical AssistantsMedical Secretaries and Administrative AssistantsMedical and Health Services Managers

Industries

Offices of PhysiciansAll Other Outpatient Care CentersAll Other Miscellaneous Ambulatory Health Care Services
LEAD MEDICAL ASSISTANT (LEAD MA) Caring Hearts Family Medical Centers
Locations: Palm Springs, FL and Port St. Lucie, FL
Position: Full-Time On-site
Compensation: $24 $26 per hour, based on experienceREPORT TO: Practice Manager
About Caring HeartsCaring Hearts Family Medical Centers are committed to providing high-quality, compassionate, and preventive primary care. Our mission is to improve patient outcomes through accessible healthcare, clinical excellence, and proactive population health management. We are seeking an experienced, bilangual English / Spanish motivated, and highly organized Lead Medical Assistant to coordinate daily clinical and administrative operations across our primary care practice.
Position Summary:
  • The Lead Medical Assistant will provide hands-on leadership and operational oversight across five essential areas:1. Front Desk and Patient Registration2. Insurance Verification and Eligibility3. Referral Coordination4. Back-Office Clinical Operations5. HEDIS/MRA Quality Management
  • This individual will serve as the operational link between providers, clinical staff, front-office personnel, and management.
  • The successful candidate must be proactive, accountable, detail-oriented, and capable of managing multiple responsibilities while maintaining excellent patient service and operational efficiency.
  • Essential Job Responsibilities1. Front Desk & Patient Registration
  • Oversee daily patient check-in and check-out. Ensure accurate demographic and insurance information.
  • Monitor scheduling, appointment confirmations, and patient flow.
  • Ensure appropriate copay and patient balance collection.
  • Address patient concerns and escalate unresolved complaints.
  • Maintain professional and efficient front-office operations.2. Insurance Verification & Eligibility
  • Verify insurance eligibility and benefits before scheduled appointments.
  • Navigate Availity and other insurance carrier portals. Verify PCP assignments, plan participation, and referral requirements.
  • Identify authorization requirements and insurance discrepancies.
  • Ensure verification is documented before patient encounters.
  • Coordinate with billing when eligibility or coverage issues arise.3. Referral Coordination
  • Process and track specialist referrals. Obtain necessary authorizations and supporting documentation.
  • Verify specialist participation in the patients insurance network.
  • Follow up on pending and overdue referrals.
  • Maintain an accurate referral tracking log.
  • Ensure patients receive timely communication
  • Ensure patients receive timely communication regarding referral status.4. Back-Office Clinical Operations
  • Support providers during patient encounters. Obtain vital signs, medication reconciliation, and medical histories.
  • Perform EKGs, injections, phlebotomy, and other clinical duties within training and applicable scope of practice.
  • Prepare examination rooms and maintain adequate supplies.
  • Complete chart preparation three days before scheduled appointments.
  • Assist with documentation and ensure timely completion of clinical workflows.
  • Monitor outstanding orders, laboratory results, and patient follow-ups.5. HEDIS / MRA Quality Management
  • Coordinate daily HEDIS and MRA activities. Review charts to identify outstanding quality measures and documentation gaps.
  • Monitor preventive screenings and chronic disease management.
  • Coordinate patient outreach for overdue services. Assist providers with accurate diagnosis documentation and appropriate risk adjustment. Track Medicare Advantage quality measures and MRA opportunities.
  • Monitor completion of annual wellness visits and preventive services. Priority measures include:
  • Hemoglobin A1c monitoring.
  • Breast cancer screening.
  • Colorectal cancer screening.
  • Diabetic retinal examinations.
  • Diabetic kidney health evaluations.
  • Blood pressure control.
  • Medication reconciliation. Annual wellness visits.6. Team Leadership & Staff Accountability
  • Provide daily guidance and supervision to medical Provide daily guidance and supervision to medical assistants and front-office staff.
  • Conduct brief morning team huddles.
  • Assign daily responsibilities and monitor completion.
  • Train and onboard new employees. Identify workflow deficiencies and implement corrective measures.
  • Monitor staff attendance, productivity, and performance.
  • Communicate operational concerns to the Practice Manager.
  • Promote teamwork, professionalism, and accountability.
Qualifications & Requirements: Minimum 3 5 years of medical assistant experience, preferably in primary care. Previous leadership or supervisory experience strongly preferred. Strong knowledge of insurance verification and eligibility. Experience using Availity and other insurance portals. Experience with referrals, authorizations, and specialist coordination. Knowledge of HEDIS, MRA, and Medicare Advantage requirements. Familiarity with CPT and ICD-10 coding. Experience with eClinicalWorks (eCW) preferred. Strong organizational, communication, and problem-solving skills. Ability to multitask and manage competing priorities. Bilingual English/Spanish preferred. CPR certification is preferred.
Performance Expectations (KPIs):
  • The Lead MA will be evaluated based on measurable operational performance.
  • Performance indicator
  • TargetInsurance verification 100% before visits
  • Chart preparation3 days before visits
  • Referral documentation 100% trackedHEDIS/MRA chart review
  • Every eligible encounter
  • Staff task completion 95% or higher
  • Weekly performance report 100% submission
  • Patient service
  • Professional and timely
Compensation & Benefits: Competitive hourly compensation: $24 $26.Professional growth and leadership development. Opportunity to contribute to clinical quality improvement. Collaborative and patient-centered work environment.
What We Are Looking For: We are looking for a hands-on leader who takes ownership, anticipates problems, and gets things done. The ideal candidate does not wait to be told what needs attention. They recognize operational gaps, communicate solutions, support their team, and ensure that responsibilities are completed. This position requires someone who understands that successful primary care operations depend on coordination, efficiency, accountability, and quality patient care.
How to Apply: Interested candidates should submit their resume highlighting relevant medical assistant, insurance verification, referral coordination, leadership, and HEDIS/MRA experience. Caring Hearts Family Medical Centers Health is a collective wealth. Equal Opportunity Employer. Bilingual is must English/Spanish
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Level

SeniorL5

Salary

$26 per hour

Location

Lake Worth, FL

Occupation

Medical Assistants

Industry

Offices of Physicians

Posted

yesterday

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