MSP Service Desk Lead - SLA Champion & Ops Innovator
red cup itLos Angeles, CA
MSP Service Desk Lead - SLA Champion & Ops Innovator
L6
red cup itLos Angeles, CA2 days ago
Occupations
Computer and Information Systems ManagersFirst-Line Supervisors of Mechanics, Installers, and RepairersNetwork and Computer Systems AdministratorsIndustries
Computer Facilities Management ServicesComputer Systems Design ServicesOther Computer Related ServicesA managed services provider in Los Angeles is seeking an experienced MSP Service Desk Manager. The successful candidate will lead a team of service desk technicians and ensure high-quality service delivery to clients. Responsibilities include overseeing daily operations, maintaining SLA compliance, and acting as the primary point of escalation for incidents.
The ideal candidate will have:
3-5 years of experience in a managed services environment and a solid understanding of ITSM processes. Strong leadership and communication skills are essential.
Apply now
Level
LeadL6
Location
Los Angeles, CA
Occupation
Computer and Information Systems Managers
Industry
Computer Facilities Management Services
Posted
2 days ago
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