Resident Property Associate - 411079

Position Overview: The Resident Property Associate serves as the primary point of contact for residents, delivering exceptional customer service and ensuring a positive living experience from move-in through move-out. The Resident Property Associate is responsible for responding to resident inquiries, coordinating with property management and maintenance teams to resolve concerns, overseeing move-in and move-out processes, and conducting follow-up on maintenance requests to ensure resident satisfaction. The ideal candidate for the Resident Property Associate position is highly organized, service-oriented, and proactive, with strong communication and problem-solving skills. This position plays a key role in maintaining resident relationships, supporting daily property operations, and ensuring a seamless resident experience within the community. The schedule is from 9:00am to 5:00/5:30 pm. Responsibilities Of The Resident Property Associate Resident Communication & Support:

• Serve as the primary point of contact for residents, responding to inquiries and resolving concerns via phone, email, portal, and in person.
• Coordinate with internal teams to address resident needs, provide updates, and ensure timely follow-through.
• Maintain accurate records of resident interactions and escalate complex or recurring issues as needed.
• Move-In & Move-Out Coordination:
• Guide residents through move-in and move-out processes, including scheduling, documentation, inspections, and building procedures.
• Ensure all required paperwork, access items, and resident obligations are completed accurately and on time.
• Conduct post move-in check-ins and support smooth account closeouts.
• Work Order Follow-Up:
• Follow up with residents after maintenance requests to confirm issues have been resolved and satisfaction has been achieved.
• Document outcomes, coordinate additional action for unresolved concerns, and identify recurring service trends.
• Escalate ongoing issues and partner with property leadership to improve resident experience and service quality.
• Required Experience/Skills For The Resident Property Associate
• Minimum of 1 year of experience in customer service, hospitality, residential property management, or a comparable resident-facing environment
• Preferred Experience/Skills For The Resident Property Associate
• Excellent communication and customer service skills, with the ability to build positive relationships with residents and team members.
• Strong problem-solving, organization, and follow-through skills in a fast-paced environment.
• Proficiency in Microsoft Office Suite and experience using property management or work order systems.
• Ability to handle confidential information with discretion and exercise sound judgment.
• Collaborative team player who can also work independently and manage multiple priorities.

Education Requirements: A college degree is required.

Benefits: Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).