VIP Services Specialist
seminole gamingAtlantic City, NJ
$42,000-$52,000
Apply nowVIP Services Specialist
L4
seminole gamingAtlantic City, NJtoday
$42,000-$52,000
Industries
Casino HotelsHotels (except Casino Hotels) and MotelsAll Other Amusement and Recreation IndustriesVIP Services Coordinator Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.
Job Description:
Under the direction of the VIP Services Manager, the incumbent is responsible for performing the daily operations of VIP Services and, in addition, assisting in VIP Check-In.
Essential Job Functions:
- Daily work assignments of VIP Services staff.
- Reviews and coordinates updates for VIP arrivals/departures throughout the property—play evaluation.
- Provides exceptional guest service that differentiates us from the competition.
- Responsible for quality, consistency, and presentation of all products delivered to guests.
- Adhere to the highest levels of guest service and ensure staff do the same.
- Respond to special requests from guests, as well as guest complaints and inquiries, in a calm, prompt, courteous manner.
- Develop department members' knowledge and skills through education and training.
- Running and maintaining multiple reports (occupancy avail/comp criteria, Suites, Limo, Entertainment Pacing, Non-Zero)
- Assist with the Collections Department
- Entertainment – Play evaluation, ticket assignments, meetings with box office, ticket distribution.
- Special EventsKronos, Salesforce, 7 rooms (restaurants & beach rentals)
- Call center host request and distributing high-end offers booked to Player Development
- Performs other duties as assigned.
Benefits Include:
- Medical, Dental, Vision Prescription, Life, Accident, Pet Legal 401K with match
- Paid Time OffHoliday PayFree Meals, Free Uniforms, Free Parking
- Discounts at Hard Rock properties around the globe
- All team members are eligible to participate in the discretionary annual bonus program
- Training and leadership development programs
Salary range: $42,000-$52,000
Apply now
Level
MidL4
Salary
$42,000-$52,000
Location
Atlantic City, NJ
Occupation
Concierges
Industry
Casino Hotels
Posted
today
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