GM, Customer Success - Manufacturing & AI Growth

ServiceNow is seeking a Director of Customer Success for US Manufacturing to own a large, high-value portfolio and lead post‑sales growth. You will drive ARR, GRR, and renewal performance while partnering with Sales, Delivery, and Product to maximize AI-enabled value for manufacturing customers. The ideal candidate brings 10–15 years of GTM leadership in tech or SaaS, with proven general management of a $400M+ book of business, and the executive presence to engage CIOs and board-level leaders in