OS&D Technician

OS&D Technician The OS&D Technician is a critical control point in the integrity of our freight operations. This role exists to resolve exceptionslost, damaged, or unaccounted freightquickly and accurately, protecting both customer trust and operational efficiency. In a high-volume service center, breakdowns in freight visibility or handling create real financial and reputational risk. Success in this role means turning uncertainty into resolution: locating missing freight, ensuring proper disposition, and maintaining precise documentation that feeds downstream billing, claims, and operational performance. This position directly influences service reliability, cost containment, and customer satisfactionmaking it a mission-critical part of the business.1. Own OS&D Resolution End-to-EndAct as the primary point of contact for OS&D-related inquiries from shippers and internal stakeholders Investigate and resolve lost or missing freight through systematic dock checks and record analysis Determine and execute appropriate disposition actions in coordination with shippers Manage hands, refusals, and exception cases with accuracy and urgency2. Maintain Operational Control on the Dock Oversee physical handling and organization of OS&D freight within the service center Ensure all exception freight is properly identified, staged, and tracked to final disposition Partner with dock and operations teams to close gaps in freight flow and accountability Reduce dwell time and prevent repeat issues through proactive monitoring3. Execute Documentation and Systems Accuracy Complete all required OS&D documentation with precision and timeliness Maintain accurate records across internal systems to support claims resolution and billing integrity Input and manage data using internal platforms, databases, and Microsoft Office tools Ensure compliance with company procedures and audit expectations4. Communicate Across the Network Coordinate with customers, terminals, service centers, and corporate teams to resolve exceptions Provide clear, concise updates on freight status and resolution timelines Support sales and customer service teams with actionable information Maintain professional, solution-oriented communication in high-pressure scenarios5. Contribute to Continuous Improvement Participate in team initiatives to improve OS&D processes and reduce exception volume Identify recurring issues and escalate opportunities for operational improvement Follow standardized procedures while contributing practical insights from daily execution Support a performance-driven, accountable team environment Roadrunner is for ambitious, smart people who excel at execution over talking about it, and who would rather invent the next standard in freight than accept the status quo. We are looking for the Best of the Best. Action driven leaders who want to be part of real change and help design the future of LTL in the U.S. This is a place where high performers can grow, influence outcomes, and make an impact while working directly with executives and smart people from across industries. Roadrunner exists to prove that LTL can be better than the industry has settled for. To be the best means we need to think bigger, look outside the box, and question every assumption: too many handoffs, limited visibility, and the quiet belief that "this is just how it works." We rejected that story. We built a proprietary Smart Network for direct, long haul, metro to metro service that delivers fewer touches, faster transit, real time visibility, and genuine accountability. We are the most tech forward company in LTL, and we are not finished widening the gap. The foundation is already strong. Recognized as one of Built In Chicago's Best Large Places to Work. Earning top marks for improvement, quality, and service. The real opportunity is still ahead: helping invent what comes next. If you want to be evaluated among the Best of the Best and help set the new standard in LTL, we should talk.