Series 7 and 24 Licensed Director
virtual vocationsNew York, NY
Series 7 and 24 Licensed Director
L7
virtual vocationsNew York, NYtoday
Occupations
Securities, Commodities, and Financial Services Sales AgentsInvestment Fund ManagersBrokerage ClerksIndustries
Investment Banking and Securities IntermediationMiscellaneous IntermediationMiscellaneous Financial Investment ActivitiesLeading the customer-facing support functions for Trading API, the remote Director in this full-time position will develop and manage support teams, establish service standards, and leverage data and AI to enhance customer experience for a diverse clientele, including active traders and institutional customers.
Key Responsibilities:
Lead and develop the Trading API customer support team, implementing a follow-the-sun model for global coverage
Establish KPIs and reporting to identify trends and areas for continuous improvement in customer experience
Build a differentiated support model for VIP and institutional customers, ensuring responsive escalation paths for critical issuesRequired QualificationsSeries 7 and Series 24 licenses required, or ability to obtain Series 24 within an agreed timeframe after joining
Proven experience building and leading customer-facing teams in brokerage, trading, or financial markets
Strong understanding of brokerage products, trading workflows, and the needs of active and institutional traders
Experience managing customer support across multiple regions and time zones
Technically fluent with APIs and experience using AI and automation to enhance customer support
Apply now
Level
ManagerL7
Location
New York, NY
Occupation
Securities, Commodities, and Financial Services Sales Agents
Industry
Investment Banking and Securities Intermediation
Posted
today
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