Support Services Specialist - College of Dentistry

Support Services Specialist - College Of Dentistry Are you self-motivated, detail oriented, organized and customer focused? The University of Iowa's College of Dentistry has a great opportunity for you as a customer service professional in our clinics. The Support Services Specialist is the first point of contact for our patients, interacting both by phone and in person. This is a full time, onsite position, with work hours from 8:00am to 5:00pm Monday through Friday. This position offers variety and opportunity to work in a unique educational environment either at a front-desk or in our call center! Responsibilities include problem-solving in a fast-paced environment, patient interactions by phone or in-person, schedule and coordinate patient needs with multiple college clinics, outside dental offices, community healthcare centers, and outside agencies, contribute ideas to improve workflow efficiencies, data entry into the patient management system, coordinate and modify Faculty, Resident, and student provider master schedules, train co-workers on clinic workflow, policies, paperwork, orient and educate dental students on clinic protocol and procedures, and verify patient insurance eligibility and coverage.