Customer Service Rep

JOB SUMMARY: The CSR primary responsibility is to provide customers with professional, efficient, quick, equitable and final solutions to their needs. This position will focus on phone as well as written correspondence received in multiple forms from customers and staff to resolve product or service issues by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting solution and following up to ensure resolution.

JOB DUTIES: Troubleshooting and resolving product issues with customers over Phone, Email, and Chat Provide accurate, valid and complete information by using the right methods/tools Handle complaints, provide appropriate solutions and alternatives and follow up to ensure resolution Assist with placement of orders, refunds, or exchanges Answer customer inquiries regarding products and service questions Communicate and coordinate with dealers and vendors Additional tasks assigned by Customer Service Manager REQUIREMENTSStrong work ethic Excellent written and verbal communication skills. Ability to type at least 30 WPM. Solid phone etiquette skills. Maintain a positive, empathetic and professional attitude towards customers at all times. Complex problem-solving skills. Communication and coordination with colleagues as necessary. Ability to articulate and simplify customer issues and solution. Computer experience and aptitude. Microsoft Outlook, Excel, Word, AX (preferred) Ability to multi task, prioritize and manage time effectively. Must have a willing-to-help attitude. Commitment to continual education about Liberty Safe, products and services. EXPERIENCECustomer Service or Sales experience Manufacturing experience a plus EDUCATIONHigh School Diploma, GED, or equivalent required Benefits: Health, Dental, & Vision Insurance Employer Paid Life Insurance Health Savings Account 401k Match Paid Personal Time Off Paid Holidays Referral Bonus Program We background check, drug screen and E-Verify. Full time schedule is Monday - Friday, 8:00 am to 5:00 pm