Patient Care Specialist

Key Responsibilities: Resolve non-routine patient scheduling, registration, documentation, and communication issues using established policies and operational judgment. Review patient records, appointment activity, and front office work queues to identify gaps, delays, or errors requiring follow-up. Coordinate with providers, clinical staff, billing, referrals, and other internal teams to address patient access or care support issues. Support process improvements that strengthen front office accuracy, workflow consistency, and patient experience. Provide informal guidance to other staff on scheduling procedures, system navigation, documentation standards, and escalation practices. Prepare reports, work queue updates, or operational tracking information to support daily management of clinical support activities. Handle escalated patient interactions within established guidelines, involving leadership or licensed clinical staff when appropriate.