Manager, Client Services
continuum mediaGlens Falls, NY
$80,000 per year
Apply now (opens in a new tab)Manager, Client Services
L4
continuum mediaGlens Falls, NY3 days ago
$80,000 per year
Campaign Manager - New York, NY | Hybrid (3 days/week in office) About Continuum Media Continuum Media is transforming the way linear TV advertising is bought and executed. Our proprietary platform is the industry’s only true linear TV exchange, connecting agencies and advertisers directly to cable, broadcast, and streaming inventory through automation, data, and technology. We replace traditional, manual buying processes with an exchange model that predicts inventory availability and pricing—enabling faster execution, more effective reach, and a unified view of campaign performance. We’re a team of 80+ employees—independent, profitable, and proud of it. Headquartered in Colorado, with offices in New York and Wales, we’ve built a culture rooted in respect, trust, curiosity, and collaboration. We invest in our people through competitive benefits, meaningful profit sharing, and an environment where both performance and perspective matter.
Role Overview:
Continuum Media is seeking an experienced Manager to lead our Client Services team, oversee client relationships, and ensure successful campaign execution. This is a hands-on leadership role focused on team development, client oversight, and operational excellence. The ideal candidate brings a strong background in linear television advertising, media buying, campaign management, and performance reporting, along with the ability to guide a team in a fast-paced environment. The Manager will oversee day-to-day team operations, serve as a resource for complex client and campaign needs, and collaborate closely with Sales, Campaign Management, Business Intelligence, and other internal departments. While primarily focused on team leadership, this individual will also directly manage a small portfolio of key client accounts and provide additional account support as needed.
Key Responsibilities:
- Team Leadership & Management
- Lead, mentor, and support the Client Services team, providing daily guidance, performance feedback, and professional development
- Oversee team workloads, account assignments, and priorities to ensure timely, accurate execution of responsibilities
- Serve as the primary resource for complex client requests, campaign challenges, and internal escalations
- Lead new hire onboarding and training while maintaining consistent processes, documentation, and best practices
- Foster a culture of accountability, collaboration, proactive communication, and problem-solving
- Client Relationship Management
- Oversee client accounts to ensure strong relationships, timely communication, and exceptional service
- Directly manage a small portfolio of key client accounts, overseeing campaign execution, performance, and client communications
- Serve as an escalation point for client concerns, delivery challenges, and reporting discrepancies, providing additional account coverage when needed
- Support client onboarding and collaborate with Sales and internal teams to address client needs and improve the overall client experience
- Campaign Management & Media Buying
- Oversee campaign execution from planning and activation through completion, ensuring alignment with client objectives and campaign requirements
- Apply media buying expertise to evaluate inventory, programming, campaign strategies, and delivery performance
- Monitor campaign pacing and proactively identify delivery challenges, working with internal teams to implement optimizations, inventory adjustments, and makegoods
- Ensure campaign changes, cancellations, and client-specific requirements are accurately communicated and executed
- Reporting, Analysis & Operational Excellence
- Oversee weekly client reporting, ensuring accuracy, consistency, and timely delivery
- Analyze campaign performance, pacing, impressions, and delivery trends to provide actionable insights and recommendations
- Partner with Business Intelligence and technical teams to resolve reporting discrepancies and improve reporting functionality
- Identify opportunities to streamline workflows, improve team efficiency, and enhance the overall client experience
Qualifications:
- 3+ years of industry experience in media buying, planning, account management, or a related client-facing advertising role
- Strong understanding of linear television advertising, including broadcast, cable, programming, inventory, campaign execution, and measurement metrics
- Experience leading a team
- Ability to analyze campaign performance, identify challenges, and deliver solutions
- Managing client relationships
- Proficiency in Excel, reporting dashboards, and CRM systems
- Industry background with advertising agencies, television networks, media buying platforms, campaign optimization, or media stewardship is a plus
Compensation
The annual base salary range for this position starts at $80,000, plus a very comprehensive benefits package. Compensation is determined based on role, level, location, skills, experience, and relevant education or training.
Our Benefits & Perks
We believe our people do their best work when they feel supported, trusted, and valued. That’s why we’ve built benefits that support you both at work and beyond—helping you stay healthy, plan for the future, and take the time you need to recharge.
100% Employer-Paid Benefits
– Medical, dental, vision, and disability premiums fully covered. Additional HSA employer contributions and company-paid life insurance.
Unlimited PTO + Vacation Incentive Program (VIP):
– Take the time you need to recharge, plus receive $2,000 annually to help fund a vacation. Bonus – Share in the company’s success through performance-based bonuses. 401(k) & Financial Benefits – 5% 401(k) company match with immediate vesting, Employee Support – Employee Assistance Program (EAP) resources.
Pet Insurance Options: – Coverage options available to support your pets.
Hybrid Work Environment: – Collaborate with your team three days per week in our NY office.
Equal Opportunity Statement:
We are committed to diversity and inclusivity in our hiring practices and strive to create a workplace that reflects the communities we serve.
Apply now (opens in a new tab)
Level
MidL4
Salary
$80,000 per year
Location
Glens Falls, NY
Occupation
Advertising and Promotions Managers
Industry
Advertising Agencies
Posted
3 days ago
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