ServiceNow Business Analyst

Daily Responsibilities: Create epics, user stories with acceptance and testing criteria Participate in the development of functional business requirements and help stakeholders assess relative priorities for both business process and technology solutions. Evaluate alternative business processes and technology solutions and participate in making technology recommendations to enhance business operations. Develop business and system requirements, functional designs, process flows, and test plans. Analyze and document business processes and systems Facilitate requirements gathering Prepare client facing and internal deliverables that are technology related Interface with the application development team Required Degree: BS/BA degree in Computer Science, MIS, or related IT discipline Additional four years of related professional experience can be substituted for a BS/BA degree

Required Experience: At least four years of experience of eliciting requirements and conducting business process reviews and documentation while applying detailed knowledge of Service Now Demonstrated ability to develop strong on-site and remote team and client relationships Excellent verbal and written communication skills including presentation skills Experience in the System Development Life Cycle (SDLC) processes including client requirement analysis and system design Experience implementing systems using the Agile methodology

Preferred Certifications: Service Now Certified Systems Administrator (CSA)Service Now CIS IT Service Management or other similar Service Now certification Certified Associate in Project Management (CAPM) or Project Management Professional (PMP)Agile SAFe, Scrum Master, or ITIL v 3 certification Required Clearance: Public Trust; this position requires the ability to secure a security clearance of secret level, if needed