Strategic Key Account & Operations Lead

SupportYourApp is seeking a Key Account Manager to own the account health, lead client relationships, and steer a large support operation. You will drive calls, reviews, and strategic decisions in partnership with the Chief Client Officer and client leadership. You will manage SLA compliance, KPIs, and service delivery while participating in commercial discussions with Legal and Finance. The role emphasizes end-to-end ownership and proactive problem-solving in a global, remote-capable