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EUC technician/Site IT Support

L5

tata consultancy servicesTempe, AZtoday

$55,000 to $60,000 Per Annum

Occupations

Computer User Support SpecialistsNetwork and Computer Systems AdministratorsComputer Network Support Specialists

Industries

Computer Systems Design ServicesComputer Facilities Management ServicesOther Computer Related Services
Strong in Communication skills and interpersonal skills with experience in IT Hardware & Software Asset Management servicesExperience in managing PC and Mobile Assets in ServiceNow module and aware of different stages in asset management lifecycleWork with vendors to conduct physical asset audit and maintain asset stock roomsEnd to end asset life management (Forecasting, Receiving, Shipping, Maintenance & Recycling) Track complete life-cycle management for each asset in order to maintain warranty information, refresh date and end of life informationKnowledge on ServiceNow, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting skillsSmart hands support for Server and Network devicesTrain the Trainer 100% Work from Office (Client location) Asset inventory management (New Device Asset/Import/Physical Stocking)PC Fulfillment (New, Break fix and Lifecycle), PC LCM Scheduling and PC Recertification (Autopilot/Reimage/Import) including shipping and receiving Assets. Windows/MAC/iPhone/iPad Fulfillment (Break fix/swap/unassigns) and Device Recertification (Wipe/QA/Reload/Import) Accessory Request Fulfillment and Unknown Device Research/InvestigationPC Diagnostics & Sanitation, recycle pickup requests (from end users) including Asset Offboarding (Device/Accessory Recycle) Software Provision/Install Requests, New Printer Configuration Requests, Miscellaneous Service (Return Labels) Walkup, Deskside and Remote technical Support (Incident & Request Management/Ticket Escalations) New Hire onboarding training and orientation
Job Description: Must Have Technical/Functional SkillsStrong in Communication skills and interpersonal skills with experience in IT Hardware & Software Asset Management servicesExperience in managing PC and Mobile Assets in ServiceNow module and aware of different stages in asset management lifecycleWork with vendors to conduct physical asset audit and maintain asset stock roomsEnd to end asset life management (Forecasting, Receiving, Shipping, Maintenance & Recycling) Track complete life-cycle management for each asset in order to maintain warranty information, refresh date and end of life informationKnowledge on ServiceNow, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting skillsSmart hands support for Server and Network devicesTrain the Trainer
Roles & Responsibilities:
  • 100% Work from Office (Client location)
  • Asset inventory management (New Device Asset/Import/Physical Stocking)PC Fulfillment (New, Break fix and Lifecycle), PC LCM Scheduling and PC Recertification (Autopilot/Reimage/Import) including shipping and receiving Assets.
  • Windows/MAC/iPhone/iPad Fulfillment (Break fix/swap/unassigns) and Device Recertification (Wipe/QA/Reload/Import)
  • Accessory Request Fulfillment and Unknown Device Research/InvestigationPC Diagnostics & Sanitation, recycle pickup requests (from end users) including Asset Offboarding (Device/Accessory Recycle)
  • Software Provision/Install Requests, New Printer Configuration Requests, Miscellaneous Service (Return Labels)
  • Walkup, Deskside and Remote technical Support (Incident & Request Management/Ticket Escalations)
  • New Hire onboarding training and orientationAV Meeting Room support
  • Generic Managerial Skills, If anyITIL Trained/Certified, Dell Certified technician, Apple Certified technician
  • Base Salary Range : $55,000 to $60,000 Per AnnumTCS Employee Benefits Summary
  • Discretionary Annual Incentive.
  • Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
  • Family Support: Maternal & Parental Leaves.
  • Insurance Options: Auto & Home Insurance, Identity Theft Protection.
  • Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
  • Time Off: Vacation, Time Off, Sick Leave & Holidays.
  • Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Qualifications: BACHELOR OF COMPUTER SCIENCE
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Level

SeniorL5

Salary

$55,000 to $60,000 Per Annum

Location

Tempe, AZ

Occupation

Computer User Support Specialists

Industry

Computer Systems Design Services

Posted

today

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