Staff Software Engineer (Applied AI)

About the Role: This is a fully remote role open to US-based candidates. This is an early, staff-level hire as we build out AI engineering. You will join a small and mighty engineering team and own the AI systems that let our legal team support orders of magnitude more clients than traditional methods would allow. You will work closely with our legal and operations teams, learn how a case moves from intake to filing, and build the agents and automations that take over the steps a model can handle reliably. You will set technical direction with the CTO and CPO, keep us current as models improve, and own what you ship.

About You: Experienced in setting technical direction for engineering teams, driving implementation end-to-end, and owning the business-level outcomes. Shipped LLM-backed features and agentic workflows, with a deep understanding of evaluation methods, failure modes, cost control, and human-in-the-loop design patterns. Applied LLMs to messy, document-heavy workflows, including retrieval, text extraction, and document understanding. Hands-on experience with a managed model platform (Snowflake Cortex, Amazon Bedrock, Google Vertex AI, or similar), handling sensitive data in a high-trust environment. Strong commitment to engineering excellence, leveraging the latest in AI tools to drive productivity while keeping a high bar for quality, for yourself and those around you. Scrappy and humble. You've done your best work on teams too small to hand a problem off. You work full-stack when needed, and continually look for ways to improve the product and the team. Collaborative and clear communicator on a fully remote, async-first team, interfacing with stakeholders outside of just engineering. Curious about the law and the people it should protect. Strong candidates have read up on how mass arbitration works. Impact- and prioritization-obsessed. We're a small team and can't do everything at once. What you choose to focus on (and more importantly not focus on) defines our success.

Why You Should Be Excited: Early Ownership: You'll own how ClaimsHero applies AI and set the standard for how large-scale litigation is handled across the legal industry. Massive Impact: Your work will directly determine how many Americans we can serve and how much of the money they're rightfully owed actually reaches them. Solve Hard Problems: From agents that read legal documents to high-volume pipelines with strong accuracy constraints, you'll be challenged with high-impact technical problems core to our business. Compensation At ClaimsHero we aim to have a compensation and benefits plan that supports your well-being and aligns your interests with our success in fulfilling our mission. This includes: Competitive equity and cash compensation Comprehensive medical, dental, and vision benefits 401(k) retirement plan Unlimited PTO and flexible work schedules The minimum and maximum base salary for the Staff Software Engineer role is $200,000 to $290,000. Title and compensation will be determined by relevant experience as defined in the job requirements.